Irate customers confront Frontier over service

Frontier Communications officials have told utility regulators in Connecticut that they underestimated the need for more trained customer service employees after they took over AT&T's phone, Internet and UVerse networks in October. Kathleen Abernathy , executive vice president of regulatory and government affairs for the Stamford-based company, told the Public Utilities Regulatory Authority on Monday that lessons have been learned and Frontier still has work to do.

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